Field Support Leader Customer Service & Call Center - El Paso, TX at Geebo

Field Support Leader

Join a team recognized for leadership, innovation and diversity

The future is what you make it.
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Working at Honeywell is not just about developing cool things. That is why all of our employees enjoy access to dynamic career opportunities across different fields and industries.
Are you ready to help us make the future?
ABOUT THE ROLE
Supervise a Field Service Engineering team for the Building Automation organization. You will apply your leadership skills to improve team performance. You will ensure engagement in new opportunities for market penetration, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve metric reporting procedures and own financial metrics, targets and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholders. You will act as mentor to train and develop future managers.

Key
Responsibilities:

  • Supervise team activities and performance
  • Take ownership of financial performance and success of the branch
  • Collect and report performance metrics
  • Develop team and team members
  • Identify opportunities for process improvement
  • Assign and supervise project work

U.S. PERSON REQUIREMENTS
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.

YOU MUST HAVE
High School Diploma/ GED.
8
Years of Experience with Honeywell Products or engineering degree/equivalent with 4 years of field experience
Valid drivers license.
WE VALUE
Previous industry experience
Mechanical/Engineering/Technical aptitude
Strong self-starter with ability to take ownership
Excellent communication skills
Demonstrated ability to influence at varying levels across the organization
Demonstrated ability to operate independently
Ability to use experience to appropriately apply the established standards
Demonstrated ability to effective manage a team
Previous customer service experience
BENEFITS
We offer a full benefits package that includes medical, dental, vision, 401(k), flexible vacation and education assistance. Benefits provided may differ by role and location.
Visit benefits.honeywell.com to learn more.

Additional Information

  • JOB ID:
    HRD221280
  • Category:
    Customer Experience
  • Location:
    3509 and 3521-23 Durazno Ave,El Paso,Texas,79905,United States
  • Exempt
Engineering (GLOBAL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Estimated Salary: $20 to $28 per hour based on qualifications.

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