IT Support Specialist
Description:
Purpose of Position:
The IT Support Specialist is responsible for analyzing, troubleshooting, and evaluating technology issues, experience in service delivery, and End-user hardware and software Configuration troubleshooting providing quality services to the end users.Primary Roles:
Technical Support:
Assisting users by troubleshooting and resolving hardware, software, and other network and system problems. Maintenance:
Regularly performing system updates and routine maintenance to ensure that devices run efficiently. This includes tasks like updating software, replacing parts, and cleaning out dust from desktops and servers. Installation:
Setting up and configuring new systems, software, and hardware components. This could mean installing new workstations for employees, setting up servers, or configuring new software applications for business use. Documentation:
Keeping records related to maintenance, updates, installations, and other IT interventions. Proper documentation is essential for diagnosing past issues and for ensuring compliance with organizational or regulatory standards. Training:
Providing guidance and training to staff on new software or hardware systems, best practices, and potential IT solutions to business problems. Resource Management:
Keeping track of IT inventory and ensuring that resources are used optimally, and that there's no wastage. Alamo Team Member Duties and
Responsibilities:
Commits to supporting the following company core values:
Do the right thing. Ask questions and bring solutions. Take initiatives and follow through. Build relationships. Commits to supporting the company core focus:
Purpose-Matching customer wants and needs with great solutions. Upfitting vehicles Engages in the extended mission and supports in achieving the team's metrics and rocks. Commits to a culture of safety. Performs additional duties where needed. Requirements:
Knowledge, Skills, and Abilities:
Excellent customer service orientation and verbal communication skills Excellent organizational skills. Excellent collaboration skills to work closely with other departments or teams to ensure that the IT needs of an organization are met. Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks, and mobile devices. Experience with various desktop systems, operating systems, and diverse technical environments Excellent problem-solving skills. Experience working with Microsoft technologies including Windows and Office. Ability to learn and retain new skills and concepts quickly. Education and
Experience:
Bachelor's Degree in related field with at least two years of direct IT experience required or equivalent combination of education and experience. Microsoft Certifications (ie, Microsoft 365 Certified:
Modern Desktop Administrator Associate, Microsoft 365 Certified:
Fundamentals). CompTIA A
certification or equivalent certification. Compensation details:
20.62-22.54 Hourly WagePI2f6d9b179595-31181-33645983 Recommended Skills Communication Comp Tia A
Coordinating Curiosity Customer Service Hardware Infrastructure Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
n
n
n Estimated Salary: $20 to $28 per hour based on qualifications.
Purpose of Position:
The IT Support Specialist is responsible for analyzing, troubleshooting, and evaluating technology issues, experience in service delivery, and End-user hardware and software Configuration troubleshooting providing quality services to the end users.Primary Roles:
Technical Support:
Assisting users by troubleshooting and resolving hardware, software, and other network and system problems. Maintenance:
Regularly performing system updates and routine maintenance to ensure that devices run efficiently. This includes tasks like updating software, replacing parts, and cleaning out dust from desktops and servers. Installation:
Setting up and configuring new systems, software, and hardware components. This could mean installing new workstations for employees, setting up servers, or configuring new software applications for business use. Documentation:
Keeping records related to maintenance, updates, installations, and other IT interventions. Proper documentation is essential for diagnosing past issues and for ensuring compliance with organizational or regulatory standards. Training:
Providing guidance and training to staff on new software or hardware systems, best practices, and potential IT solutions to business problems. Resource Management:
Keeping track of IT inventory and ensuring that resources are used optimally, and that there's no wastage. Alamo Team Member Duties and
Responsibilities:
Commits to supporting the following company core values:
Do the right thing. Ask questions and bring solutions. Take initiatives and follow through. Build relationships. Commits to supporting the company core focus:
Purpose-Matching customer wants and needs with great solutions. Upfitting vehicles Engages in the extended mission and supports in achieving the team's metrics and rocks. Commits to a culture of safety. Performs additional duties where needed. Requirements:
Knowledge, Skills, and Abilities:
Excellent customer service orientation and verbal communication skills Excellent organizational skills. Excellent collaboration skills to work closely with other departments or teams to ensure that the IT needs of an organization are met. Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks, and mobile devices. Experience with various desktop systems, operating systems, and diverse technical environments Excellent problem-solving skills. Experience working with Microsoft technologies including Windows and Office. Ability to learn and retain new skills and concepts quickly. Education and
Experience:
Bachelor's Degree in related field with at least two years of direct IT experience required or equivalent combination of education and experience. Microsoft Certifications (ie, Microsoft 365 Certified:
Modern Desktop Administrator Associate, Microsoft 365 Certified:
Fundamentals). CompTIA A
certification or equivalent certification. Compensation details:
20.62-22.54 Hourly WagePI2f6d9b179595-31181-33645983 Recommended Skills Communication Comp Tia A
Coordinating Curiosity Customer Service Hardware Infrastructure Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
n
n
n Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
