Help Desk Technician - WBAMC
5.
0 Fort Bliss, TX Fort Bliss, TX Full-time Full-time $24 - $25 an hour $24 - $25 an hour 5 days ago 5 days ago 5 days ago Help Desk Technician:
Aleknagik Technology, LLC is seeking a Help Desk Technician who will provide support to the Information Management Division of William Beaumont Army Medical Center (WBAMC) The successful applicant will work as a team to provide a full range of IT services necessary to deliver Help Desk both locally (hands-on at customer deskside) and remotely (via remote access software from customer's site).
Responsibilities Manage and coordinate the handling of incidents, problems, service, and change requests for end users of unclassified and classified systems.
Serve as the central point of communication between the WBAMC IT team and the WBAMC IT user community for all service disruptions, service requests, and change requests.
Manage life cycle of incidents, problems, and service requests including fulfillment, verification, and closure.
Support multiple tiers in accordance with the Tier Level Definitions.
Provide appropriate communication to IT users and serves as a point of coordination for other IT groups and processes such as Incident Management, Service Request Fulfillment, Problem Management, and Change Management.
Qualifications Must be a U.
S.
citizen Must consent to and be able to pass a Government background investigation (includes finger-printing) Certifications REQUIRED:
at a minimum, CompTIA Security
AND CompTIA A
Experience providing IT customer support in a professional setting.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Fort Bliss, TX Fort Bliss, TX Full-time Full-time $24 - $25 an hour $24 - $25 an hour 5 days ago 5 days ago 5 days ago Help Desk Technician:
Aleknagik Technology, LLC is seeking a Help Desk Technician who will provide support to the Information Management Division of William Beaumont Army Medical Center (WBAMC) The successful applicant will work as a team to provide a full range of IT services necessary to deliver Help Desk both locally (hands-on at customer deskside) and remotely (via remote access software from customer's site).
Responsibilities Manage and coordinate the handling of incidents, problems, service, and change requests for end users of unclassified and classified systems.
Serve as the central point of communication between the WBAMC IT team and the WBAMC IT user community for all service disruptions, service requests, and change requests.
Manage life cycle of incidents, problems, and service requests including fulfillment, verification, and closure.
Support multiple tiers in accordance with the Tier Level Definitions.
Provide appropriate communication to IT users and serves as a point of coordination for other IT groups and processes such as Incident Management, Service Request Fulfillment, Problem Management, and Change Management.
Qualifications Must be a U.
S.
citizen Must consent to and be able to pass a Government background investigation (includes finger-printing) Certifications REQUIRED:
at a minimum, CompTIA Security
AND CompTIA A
Experience providing IT customer support in a professional setting.
Estimated Salary: $20 to $28 per hour based on qualifications.
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