Desktop Support Technician
El Paso, TX El Paso, TX Full-time Full-time $15 - $17 an hour $15 - $17 an hour 3 days ago 3 days ago 3 days ago We invite you to join the HCL Technologies team at our Elpaso, TX location.
This is a full-time position.
We offer a fun, fast paced contact center environment, excellent co-workers, and career development.
Email us along with an updated resume to be considered for an initial interview.
We look forward to the opportunity to work with you.
FULL-TIME BENEFITS START ON DATE OF HIRE This direct hire position comes with an amazing benefits package that includes two weeks paid vacation, paid sick time, holiday pay, medical, dental, vision, 401K, AD&D and much more.
Responsibilities for Desktop Support Specialist Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved Act as the initial point of contact for all computer and system related concerns from clients or other employees Assist management in creating training materials pertaining to computer troubleshooting and usage Organize and file documentation pertaining to warranties and instructional guides for computer hardware Maintain a working log detailed all required system updates, as well as the date of completion Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems Resolve technical issues related to network interruptions Install and configure computer systems and applications within the company Qualifications for Desktop Support Specialist Industry-specific certification in relevant computer languages or software may be required 1-3 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services Time-management skills and the ability to establish reasonable and attainable deadlines for resolution Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs Accept constructive criticism and customer feedback regarding their experience with software or IT services Extensive experience working with different operating systems including Windows and Mac OS Ability to prioritize and manage several milestones and projects efficiently Professional written and interpersonal skills are essential when communicating with customers and clients Experience installing and configuring computer systems and applications for a large company hcl_bserv https:
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indeed.
com/o/p/editing?publishedId=3ec20a5e6cc4&jobId=617b1842b21bb80b4c10d259 https:
//employers.
indeed.
com/j#job-details?id=3633ebeb6bff https:
//employers.
indeed.
com/o/p/editing?publishedId=b4474b2d3eed&jobId=618ed4d1387d951c74846389 https:
//employers.
indeed.
com/o/p/editing?publishedId=3633ebeb6bff&jobId=618ed6be242a446ff6f11bf9 Job Type:
Full-time Salary:
$15.
00 - $17.
00 per hour
Benefits:
401(k) Dental insurance Paid time off Vision insurance Schedule:
8 hour shift Night shift
Experience:
Customer support:
1 year (Preferred) iOS:
1 year (Preferred) Windows:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This is a full-time position.
We offer a fun, fast paced contact center environment, excellent co-workers, and career development.
Email us along with an updated resume to be considered for an initial interview.
We look forward to the opportunity to work with you.
FULL-TIME BENEFITS START ON DATE OF HIRE This direct hire position comes with an amazing benefits package that includes two weeks paid vacation, paid sick time, holiday pay, medical, dental, vision, 401K, AD&D and much more.
Responsibilities for Desktop Support Specialist Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved Act as the initial point of contact for all computer and system related concerns from clients or other employees Assist management in creating training materials pertaining to computer troubleshooting and usage Organize and file documentation pertaining to warranties and instructional guides for computer hardware Maintain a working log detailed all required system updates, as well as the date of completion Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems Resolve technical issues related to network interruptions Install and configure computer systems and applications within the company Qualifications for Desktop Support Specialist Industry-specific certification in relevant computer languages or software may be required 1-3 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services Time-management skills and the ability to establish reasonable and attainable deadlines for resolution Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs Accept constructive criticism and customer feedback regarding their experience with software or IT services Extensive experience working with different operating systems including Windows and Mac OS Ability to prioritize and manage several milestones and projects efficiently Professional written and interpersonal skills are essential when communicating with customers and clients Experience installing and configuring computer systems and applications for a large company hcl_bserv https:
//employers.
indeed.
com/o/p/editing?publishedId=3ec20a5e6cc4&jobId=617b1842b21bb80b4c10d259 https:
//employers.
indeed.
com/j#job-details?id=3633ebeb6bff https:
//employers.
indeed.
com/o/p/editing?publishedId=b4474b2d3eed&jobId=618ed4d1387d951c74846389 https:
//employers.
indeed.
com/o/p/editing?publishedId=3633ebeb6bff&jobId=618ed6be242a446ff6f11bf9 Job Type:
Full-time Salary:
$15.
00 - $17.
00 per hour
Benefits:
401(k) Dental insurance Paid time off Vision insurance Schedule:
8 hour shift Night shift
Experience:
Customer support:
1 year (Preferred) iOS:
1 year (Preferred) Windows:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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