Customer and Pet Support Supervisor
Salary :
$40,990.
00 - $63,750.
00 AnnuallyLocation :
Various Locations within the City of El Paso, TXJob Type:
UnclassifiedJob Number:
U0646-0823Department:
Animal Services AdministrationOpening Date:
08/10/2023Closing Date:
8/22/2023 11:
59 PM MountainRequirements MOS Code:
NoneEducation and
Experience:
A Bachelor's Degree or higher in Social Science, Human Services or related field and two (2) years of experience in Animal Welfare.
Licenses and Certificates:
Texas Class C Driver's License or equivalent from another state.
General Purpose Under general direction, plan, coordinate and supervise the operations of the Community and Pet Support Program.
Typical Duties Plan, coordinate and supervise the operations of the Community and Pet Support program.
Involves:
Plan, assign and supervise the work of assigned personnel and provide advice and counsel to subordinates in enforcing laws, ordinances and regulations.
Recruit volunteers, train home base volunteers and employees.
Investigate lost animals, validate against Found Animal Reports, work with the City's 311 Customer Service Center to facilitate reunification.
Build and maintain relationships with lost pet social media administrators to develop customer and pet support program.
Provide human care, treatment and handling of animals.
Handle and move animals to facilitate the interaction between animals and patrons upon reunification.
Ensure compliance with quarantine orders.
Prepare notifications for the news media and handle public inquiries.
Advise the public on laws, ordinances, policies and regulations.
Assist in the development of policies and procedures for program.
Interpret program rules, regulations, policies and procedures for subordinates or the public Ensure that Human and Animal Support Services (HASS) guidelines are followed and make recommendations to management on program implementation.
Perform assigned program administrative functions.
Involves:
Develop Quality Assurance monitors for the program.
Assist in budget preparation and utilization and tracking of resources.
Assist in development of marketing plan.
Assist in the development of strategic planning for Animal Shelter Advisory Board (ASAB).
Develop necessary forms to support operations.
Maintain fields and update automated records.
Maintain accurate documentation and tracking of violations and code enforcement activities.
Perform related duties as required.
Supervise assigned staff.
Involves:
Schedule, assign, instruct, guide and check work.
Appraise employee performance.
Provide for training and development; enforce personnel rules and regulations, and work behavior standards firmly and impartially.
Counsel, motivate and maintain harmony.
Interview applicants.
Recommend hiring, termination, transfers, discipline, merit pay or other employee status changes.
General Information For complete job specifications, click Note:
This is an unclassified contract position.
Note:
Applicants are encouraged to apply immediately.
This position will close when a preset number of qualified applications have been received.
Note:
Applicants with a foreign degree must have all relevant documents translated and evaluated by a College, University, or Credentials Evaluation Services Department prior to submitting them to the Human Resources Department.
A r sum and/or other documents will not be accepted in lieu of a completed application.
Comments such as See r sum are not acceptable and will result in the application being considered incomplete.
To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application's employment history.
We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your r sum will eliminate you from consideration for the position.
Determined by agreement01 Do you have a Bachelor's Degree or higher in Social Science or Human Services, or a related field? Yes No 02 Do you have a minimum of two (2) years of experience in Animal Welfare? Yes No 03 Do you have a valid USA driver's license? If so, what type of driver's license do you have? Texas Class A - CDL or equivalent from another state.
Texas Class B - CDL or equivalent from another state.
Texas Class C or equivalent from another state.
No, I do not have a valid driver's license.
04 Candidates will be evaluated based on the information provided on both the application and the completeness of the responses to the Supplemental Questions.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your r sum will eliminate you from consideration for the position.
I acknowledge I have read and understand the above information.
Required Question Recommended Skills Administration Commercial Driver's License (Cdl) Consulting Customer Service Financial Management Human Resources Estimated Salary: $20 to $28 per hour based on qualifications.
$40,990.
00 - $63,750.
00 AnnuallyLocation :
Various Locations within the City of El Paso, TXJob Type:
UnclassifiedJob Number:
U0646-0823Department:
Animal Services AdministrationOpening Date:
08/10/2023Closing Date:
8/22/2023 11:
59 PM MountainRequirements MOS Code:
NoneEducation and
Experience:
A Bachelor's Degree or higher in Social Science, Human Services or related field and two (2) years of experience in Animal Welfare.
Licenses and Certificates:
Texas Class C Driver's License or equivalent from another state.
General Purpose Under general direction, plan, coordinate and supervise the operations of the Community and Pet Support Program.
Typical Duties Plan, coordinate and supervise the operations of the Community and Pet Support program.
Involves:
Plan, assign and supervise the work of assigned personnel and provide advice and counsel to subordinates in enforcing laws, ordinances and regulations.
Recruit volunteers, train home base volunteers and employees.
Investigate lost animals, validate against Found Animal Reports, work with the City's 311 Customer Service Center to facilitate reunification.
Build and maintain relationships with lost pet social media administrators to develop customer and pet support program.
Provide human care, treatment and handling of animals.
Handle and move animals to facilitate the interaction between animals and patrons upon reunification.
Ensure compliance with quarantine orders.
Prepare notifications for the news media and handle public inquiries.
Advise the public on laws, ordinances, policies and regulations.
Assist in the development of policies and procedures for program.
Interpret program rules, regulations, policies and procedures for subordinates or the public Ensure that Human and Animal Support Services (HASS) guidelines are followed and make recommendations to management on program implementation.
Perform assigned program administrative functions.
Involves:
Develop Quality Assurance monitors for the program.
Assist in budget preparation and utilization and tracking of resources.
Assist in development of marketing plan.
Assist in the development of strategic planning for Animal Shelter Advisory Board (ASAB).
Develop necessary forms to support operations.
Maintain fields and update automated records.
Maintain accurate documentation and tracking of violations and code enforcement activities.
Perform related duties as required.
Supervise assigned staff.
Involves:
Schedule, assign, instruct, guide and check work.
Appraise employee performance.
Provide for training and development; enforce personnel rules and regulations, and work behavior standards firmly and impartially.
Counsel, motivate and maintain harmony.
Interview applicants.
Recommend hiring, termination, transfers, discipline, merit pay or other employee status changes.
General Information For complete job specifications, click Note:
This is an unclassified contract position.
Note:
Applicants are encouraged to apply immediately.
This position will close when a preset number of qualified applications have been received.
Note:
Applicants with a foreign degree must have all relevant documents translated and evaluated by a College, University, or Credentials Evaluation Services Department prior to submitting them to the Human Resources Department.
A r sum and/or other documents will not be accepted in lieu of a completed application.
Comments such as See r sum are not acceptable and will result in the application being considered incomplete.
To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application's employment history.
We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your r sum will eliminate you from consideration for the position.
Determined by agreement01 Do you have a Bachelor's Degree or higher in Social Science or Human Services, or a related field? Yes No 02 Do you have a minimum of two (2) years of experience in Animal Welfare? Yes No 03 Do you have a valid USA driver's license? If so, what type of driver's license do you have? Texas Class A - CDL or equivalent from another state.
Texas Class B - CDL or equivalent from another state.
Texas Class C or equivalent from another state.
No, I do not have a valid driver's license.
04 Candidates will be evaluated based on the information provided on both the application and the completeness of the responses to the Supplemental Questions.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your r sum will eliminate you from consideration for the position.
I acknowledge I have read and understand the above information.
Required Question Recommended Skills Administration Commercial Driver's License (Cdl) Consulting Customer Service Financial Management Human Resources Estimated Salary: $20 to $28 per hour based on qualifications.
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