SHERIFF'S OFFICE - CUSTOMER RELATIONS SPECIALIST
El Paso, TX El Paso, TX Full-time Full-time $16.
54 an hour $16.
54 an hour Minimum Qualifications Acceptable Experience and Education High school diploma or equivalent and two (2) years of office/customer service with one (1) year cashier experience; Or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
Certificates and Licenses Required (Depending on area of assignment):
May require Deputy Clerk deputizing; may require AOP certification; May require or obtain by date of hire a valid driver's license applicable to job responsibilities, with a driving record acceptable to the County of El Paso.
Typical Duties Essential Duties Performs administrative and clerical tasks, performs data entry, may process billings; may receive payments; balances receipts with cash, credit cards, etc.
; and processes mail; Establishes and maintains files and records; Serves as the initial point of phone, email, or personal contact for participants, outside agencies, other County departments and the general public concerning inquiries or complaints about a specific program and/or its services; researches information; make appropriate referrals for assistance; Researches and analyzes manuals, regulations, and laws to ensure compliance with established procedures and resolves problems pertaining to customers concerns; Ensures proper documentation is provided by the customer in order to process requests; Receives appropriate fees; ensures that all information on check(s) is in compliance with check acceptance policy; records all pertinent information in order to cross reference transaction with valid identification and receipts; Evaluates and ensures proper documentation; Is responsible for handling large amounts of money and balancing daily monies (cash, checks, and credit card transactions) to receipts at close out; Provides information to customers on all phases of service provided; Maintains confidentiality; Reports any equipment maintenance needs for appropriate action; Trains on processes; Ensures work stations are stocked with forms and necessary documents; Substitutes, if assigned, during temporary absences by performing delegated duties sufficient to maintain continuity of normal operations; Commits self to providing excellent customer service and demonstrate commitment through cooperative team and individual efforts; and Creates a high quality work culture through participation in and emphasis on training and mentoring to develop leadership, management, and technical skills in self and all employees, including safety related training and skills; Depending on area assigned:
Notarizes documents; Certifies documents; Provides informational material to news media and general public; Performs criminal searches for customers and agencies as required; Provides routine information and assistance pertaining to vehicle registration procedures, laws, rules and/or regulations; refers customers to appropriate source for complex problems or questions; Examines, processes and/or rejects applications related to registration, such as:
Renewals, temporary permits, placards, plate/sticker replacements, Internet renewals, registration exchanges, machinery plates, etc.
In addition, duplicate receipts, motor vehicle inquiries, non-title trailers and process mail-in requests; to ensure compliance with departmental regulations and state registration laws; Ensures proper identification, proof of financial liability, and when applicable, a Vehicle Identification Report (VIR) are presented at time of vehicle registration(s), as well as verifying each transaction thru the ARC system for delinquent fines; Processes registrations; Operates Registration and Title System (RTS) terminal from the State Motor Vehicle Department's database to retrieve information and process motor vehicle related applications; Required to attend in-house classes and seminars conducted by the County Tax Assessor Collector, Texas Department of Motor Vehicles and other agencies, regarding changes in the rules, laws, regulations and procedures; Ensures information is correct on application and processes the application for customers; Verifies and processes e-file with fees under time restrictions; opens cases and prints copies of documents needed for the specific service providing; Performs searches for arrests or warrants; Issues agent numbers are issued in accordance with state regulations; Files subpoenas; Serves as liaison between the office and internal and external entities; Schedules requests records requested by the public and ensures supporting documentation; Index's documents recorded by the department; Ensures compliance with state, internal and external agencies laws and regulations; Applies regulated fees; Requests, transfers, and checks out/in files and delivers to courts as required; Conducts inventory of supplies and files; Clears and releases dockets as directed; Places restrictions on inmate accounts; Provides inmates with balances on accounts; Releases funds as appropriate; Deals with foreign currency; May be required to travel to satellite branches when assigned or at times, on very short notification; May be required to work more than 40 hours a week, including after normal business hours, weekends, and/or holidays.
Other Important Duties Performs such other related duties as may be assigned; Maintains a safe and healthy work place environment; As members of the County of El Paso Emergency Response System, all El Paso County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to train on emergency response and/or perform certain emergency services at the direction of their supervisor.
Job Summary Summary of Position The Customer Relations Specialist under general supervision provides clerical, administrative, and/or cashier support to a specific County office or department.
This designation is distinguished from the Office Assistant classification by greater work complexity and broader work activities.
Additional Information Organizational Relationships Reports to:
Senior type position, Directs:
This is a non-supervisory position Other:
Has frequent contact with other county employees, lawyers, judges, legal staff, law enforcement personnel, other public agencies and the general public El Paso County offers a very comprehensive benefit package (some benefits may not apply to part time or temporary employees) consisting of the following:
HOLIDAYS 16 holidays per year as recognized.
VACATION Accruals are credited on a biweekly basis and available for use as it is accrued after 6 months of continuous service.
Year to year carry-over accruals are limited to twice the employee's annual rate.
Part-time employees accrue vacation at half the rate of full-time employees.
10 days (1 through less than 5 years of service) 15 days (5 through less than 15 years of service) 20 days (15 years of service or over) SICK LEAVE Accruals are credited on a biweekly basis and available for use as it is accrued after 3 months of full time service.
Employees accrue 15 days of sick leave per year.
MISCELLANEOUS PAID LEAVES Military Leave - 15 days of paid leave per fiscal year for active military service Bereavement Leave - 3 days of paid leave for the death of an immediate family members and 4 hours for other family members and friends.
MEDICAL HEALTH BENEFITS Plan Costs - Biweekly Rates Effective January 1, 2023 to December 31, 2023 Medical Traditional Consumer Driven Health Plan (CDHP) No Discounts EE Only $6.
00 EE & Spouse $201.
21 EE & Children $141.
17 EE & Family $329.
68 2% Tobacco-Free Discount EE Only - $5.
89 EE & Spouse - $197.
19 EE & Children - $138.
35 EE & Family - $323.
08 4% Wellness Screening & HRA Discount EE Only - $5.
77 EE & Spouse - $193.
17 EE & Children - $135.
52 EE & Family - $316.
49 6% Tobacco-Free AND Wellness Screening & HRA Discount EE Only - $5.
65 EE & Spouse - $189.
14 EE & Children - $132.
70 EE & Family - $309.
90 Traditional Core Plan No Discounts EE Only - $40.
04 EE & Spouse - $313.
56 EE & Children - $242.
31 EE & Family - $496.
62 2% Tobacco-Free Discount EE Only - $39.
24 EE & Spouse - $307.
80 EE & Children - $237.
46 EE & Family - $486.
68 4% Wellness Screening & HRA Discount EE Only - $38.
44 EE & Spouse - $301.
02 EE & Children -$232.
62 EE & Family - $476.
76 6% Tobacco-Free AND Wellness Screening & HRA Discount EE Only - $37.
64 EE & Spouse - $294.
74 EE & Children - $227.
77 EE & Family - $466.
82 El Paso County - ACO - Hospitals of Providence Network Plan Options Consumer Driven Health Plan (CDHP) ACO No Discounts EE Only $5.
40 EE & Spouse $181.
09 EE & Children $127.
05 EE & Family $296.
71 2% Tobacco-Free Discount EE Only - $5.
30 EE & Spouse - $177.
47 EE & Children - $124.
51 EE & Family - $290.
78 4% Wellness Screening & HRA Discount EE Only - $5.
19 EE & Spouse - $173.
85 EE & Children - $121.
96 EE & Family - $284.
85 6% Tobacco-Free AND Wellness Screening & HRA Discount EE Only - $5.
09 EE & Spouse - $170.
23 EE & Children - $119.
43 EE & Family - $278.
91 Core Plan ACO No Discounts EE Only - $36.
03 EE & Spouse - $282.
20 EE & Children - $218.
07 EE & Family - $446.
96 2% Tobacco-Free Discount EE Only - $35.
32 EE & Spouse - $276.
56 EE & Children - $213.
71 EE & Family - $438.
02 4% Wellness Screening & HRA Discount EE Only - $34.
59 EE & Spouse - $270.
92 EE & Children - $209.
36 EE & Family - $429.
08 6% Tobacco-Free AND Wellness Screening & HRA Discount EE Only - $33.
88 EE & Spouse - $265.
27 EE & Children - $204.
99 EE & Family - $420.
14 El Paso County - Narrow Network - University Medical Center (UMC) Plan Options Consumer Driven Health Plan (CDHP) UMC No Discounts EE Only - $5.
70 EE & Spouse - $191.
15 EE & Children - $134.
10 EE & Family - $313.
20 2% Tobacco-Free Discount EE Only - $5.
59 EE & Spouse - $187.
33 EE & Children - $131.
44 EE & Family - $306.
93 4% Wellness Screening & HRA Discount EE Only - $5.
48 EE & Spouse - $183.
51 EE & Children - $128.
75 EE & Family - $300.
67 6% Tobacco-Free AND Wellness Screening & HRA Discount EE Only - $5.
37 EE & Spouse - $179.
68 EE & Children - $126.
07 EE & Family - $294.
40 Core Plan UMC No Discounts EE Only - $38.
04 EE & Spouse - $297.
87 EE & Children - $230.
19 EE & Family - $471.
79 2% Tobacco-Free Discount EE Only - $37.
27 EE & Spouse - $291.
91 EE & Children - $225.
59 EE & Family - $462.
35 4% Wellness Screening & HRA Discount EE Only - $36.
51 EE & Spouse - $285.
96 EE & Children - $220.
99 EE & Family - $452.
92 6% Tobacco-Free AND Wellness Screening & HRA Discount EE Only - $35.
76 EE & Spouse - $280 EE & Children - $216.
39 EE & Family - $443.
48 Vision EE Only - $3.
16 EE
1 - $5.
05 EE & Family - $8.
21 Dental WITH Medical Plan EE Only - $0.
00 EE & Spouse - $13.
63 EE & Children - $27.
25 EE & Family - $40.
88 Dental WITHOUT Medical Plan EE Only - $13.
63 EE & Spouse - $27.
26 EE & Children - $40.
88 EE & Family - $54.
51 Vision EE Only - $3.
16 EE
1 - $5.
05 EE & Family - $8.
21 RETIREMENT Retirement benefits are provided by the Texas County and District Retirement Fund (TCDRS).
Regular employees become a member of TCDRS upon hire.
All regular employees are required to contribute 7% to the retirement fund and the County matches 250% upon eligible retirements.
DEFERRED COMPENSATION Employees may defer earnings, on a pre-tax basis, into a 457 deferred compensation program.
This is an optional program.
LIFE INSURANCE Full-time County employees are provided a basic life insurance benefit of $10,000 life insurance at no cost.
Supplemental coverage is available for additional fees.
LONG-TERM DISABILITY The Long-Term disability program provides 60% of the employees' income when the employee becomes disabled because of an illness, injury or accident for a period above 90 days.
SHORT-TERM DISABILITY The Short-Term disability program provides 60% of the employees' income when the employee becomes disabled because of an illness, injury or accident for a period shorter than 90 days.
RETIREE HEALTH INSURANCE Employees who retire from the County are eligible to continue Health Insurance at the rate set by the El Paso County Risk Pool Board.
EMPLOYEE ASSISTANCE PROGRAM Employees are enrolled in an Employee Assistance Program that provides a variety of counseling services.
SECTION 125 MEDICAL & DEPENDENT CARE PROGRAM The section 125 program is optional for employees and provides a method to pay medical and dependent care expenses on a pre-tax basis.
HEALTHY LIFESTYLE REIMBURSEMENT Reimbursement of $15 per month for 6 months of continuous gym usage.
EDUCATIONAL ASSISTANCE PROGRAM (EdAP) Reimbursement up to $2000 per calendar year for eligible education expenses.
EMPLOYEE FITNESS AND WELLNESS CENTER The Employee Fitness and Wellness Center opened in October 2021 at the County Courthouse.
The cost is $5 per employee per month.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
54 an hour $16.
54 an hour Minimum Qualifications Acceptable Experience and Education High school diploma or equivalent and two (2) years of office/customer service with one (1) year cashier experience; Or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
Certificates and Licenses Required (Depending on area of assignment):
May require Deputy Clerk deputizing; may require AOP certification; May require or obtain by date of hire a valid driver's license applicable to job responsibilities, with a driving record acceptable to the County of El Paso.
Typical Duties Essential Duties Performs administrative and clerical tasks, performs data entry, may process billings; may receive payments; balances receipts with cash, credit cards, etc.
; and processes mail; Establishes and maintains files and records; Serves as the initial point of phone, email, or personal contact for participants, outside agencies, other County departments and the general public concerning inquiries or complaints about a specific program and/or its services; researches information; make appropriate referrals for assistance; Researches and analyzes manuals, regulations, and laws to ensure compliance with established procedures and resolves problems pertaining to customers concerns; Ensures proper documentation is provided by the customer in order to process requests; Receives appropriate fees; ensures that all information on check(s) is in compliance with check acceptance policy; records all pertinent information in order to cross reference transaction with valid identification and receipts; Evaluates and ensures proper documentation; Is responsible for handling large amounts of money and balancing daily monies (cash, checks, and credit card transactions) to receipts at close out; Provides information to customers on all phases of service provided; Maintains confidentiality; Reports any equipment maintenance needs for appropriate action; Trains on processes; Ensures work stations are stocked with forms and necessary documents; Substitutes, if assigned, during temporary absences by performing delegated duties sufficient to maintain continuity of normal operations; Commits self to providing excellent customer service and demonstrate commitment through cooperative team and individual efforts; and Creates a high quality work culture through participation in and emphasis on training and mentoring to develop leadership, management, and technical skills in self and all employees, including safety related training and skills; Depending on area assigned:
Notarizes documents; Certifies documents; Provides informational material to news media and general public; Performs criminal searches for customers and agencies as required; Provides routine information and assistance pertaining to vehicle registration procedures, laws, rules and/or regulations; refers customers to appropriate source for complex problems or questions; Examines, processes and/or rejects applications related to registration, such as:
Renewals, temporary permits, placards, plate/sticker replacements, Internet renewals, registration exchanges, machinery plates, etc.
In addition, duplicate receipts, motor vehicle inquiries, non-title trailers and process mail-in requests; to ensure compliance with departmental regulations and state registration laws; Ensures proper identification, proof of financial liability, and when applicable, a Vehicle Identification Report (VIR) are presented at time of vehicle registration(s), as well as verifying each transaction thru the ARC system for delinquent fines; Processes registrations; Operates Registration and Title System (RTS) terminal from the State Motor Vehicle Department's database to retrieve information and process motor vehicle related applications; Required to attend in-house classes and seminars conducted by the County Tax Assessor Collector, Texas Department of Motor Vehicles and other agencies, regarding changes in the rules, laws, regulations and procedures; Ensures information is correct on application and processes the application for customers; Verifies and processes e-file with fees under time restrictions; opens cases and prints copies of documents needed for the specific service providing; Performs searches for arrests or warrants; Issues agent numbers are issued in accordance with state regulations; Files subpoenas; Serves as liaison between the office and internal and external entities; Schedules requests records requested by the public and ensures supporting documentation; Index's documents recorded by the department; Ensures compliance with state, internal and external agencies laws and regulations; Applies regulated fees; Requests, transfers, and checks out/in files and delivers to courts as required; Conducts inventory of supplies and files; Clears and releases dockets as directed; Places restrictions on inmate accounts; Provides inmates with balances on accounts; Releases funds as appropriate; Deals with foreign currency; May be required to travel to satellite branches when assigned or at times, on very short notification; May be required to work more than 40 hours a week, including after normal business hours, weekends, and/or holidays.
Other Important Duties Performs such other related duties as may be assigned; Maintains a safe and healthy work place environment; As members of the County of El Paso Emergency Response System, all El Paso County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to train on emergency response and/or perform certain emergency services at the direction of their supervisor.
Job Summary Summary of Position The Customer Relations Specialist under general supervision provides clerical, administrative, and/or cashier support to a specific County office or department.
This designation is distinguished from the Office Assistant classification by greater work complexity and broader work activities.
Additional Information Organizational Relationships Reports to:
Senior type position, Directs:
This is a non-supervisory position Other:
Has frequent contact with other county employees, lawyers, judges, legal staff, law enforcement personnel, other public agencies and the general public El Paso County offers a very comprehensive benefit package (some benefits may not apply to part time or temporary employees) consisting of the following:
HOLIDAYS 16 holidays per year as recognized.
VACATION Accruals are credited on a biweekly basis and available for use as it is accrued after 6 months of continuous service.
Year to year carry-over accruals are limited to twice the employee's annual rate.
Part-time employees accrue vacation at half the rate of full-time employees.
10 days (1 through less than 5 years of service) 15 days (5 through less than 15 years of service) 20 days (15 years of service or over) SICK LEAVE Accruals are credited on a biweekly basis and available for use as it is accrued after 3 months of full time service.
Employees accrue 15 days of sick leave per year.
MISCELLANEOUS PAID LEAVES Military Leave - 15 days of paid leave per fiscal year for active military service Bereavement Leave - 3 days of paid leave for the death of an immediate family members and 4 hours for other family members and friends.
MEDICAL HEALTH BENEFITS Plan Costs - Biweekly Rates Effective January 1, 2023 to December 31, 2023 Medical Traditional Consumer Driven Health Plan (CDHP) No Discounts EE Only $6.
00 EE & Spouse $201.
21 EE & Children $141.
17 EE & Family $329.
68 2% Tobacco-Free Discount EE Only - $5.
89 EE & Spouse - $197.
19 EE & Children - $138.
35 EE & Family - $323.
08 4% Wellness Screening & HRA Discount EE Only - $5.
77 EE & Spouse - $193.
17 EE & Children - $135.
52 EE & Family - $316.
49 6% Tobacco-Free AND Wellness Screening & HRA Discount EE Only - $5.
65 EE & Spouse - $189.
14 EE & Children - $132.
70 EE & Family - $309.
90 Traditional Core Plan No Discounts EE Only - $40.
04 EE & Spouse - $313.
56 EE & Children - $242.
31 EE & Family - $496.
62 2% Tobacco-Free Discount EE Only - $39.
24 EE & Spouse - $307.
80 EE & Children - $237.
46 EE & Family - $486.
68 4% Wellness Screening & HRA Discount EE Only - $38.
44 EE & Spouse - $301.
02 EE & Children -$232.
62 EE & Family - $476.
76 6% Tobacco-Free AND Wellness Screening & HRA Discount EE Only - $37.
64 EE & Spouse - $294.
74 EE & Children - $227.
77 EE & Family - $466.
82 El Paso County - ACO - Hospitals of Providence Network Plan Options Consumer Driven Health Plan (CDHP) ACO No Discounts EE Only $5.
40 EE & Spouse $181.
09 EE & Children $127.
05 EE & Family $296.
71 2% Tobacco-Free Discount EE Only - $5.
30 EE & Spouse - $177.
47 EE & Children - $124.
51 EE & Family - $290.
78 4% Wellness Screening & HRA Discount EE Only - $5.
19 EE & Spouse - $173.
85 EE & Children - $121.
96 EE & Family - $284.
85 6% Tobacco-Free AND Wellness Screening & HRA Discount EE Only - $5.
09 EE & Spouse - $170.
23 EE & Children - $119.
43 EE & Family - $278.
91 Core Plan ACO No Discounts EE Only - $36.
03 EE & Spouse - $282.
20 EE & Children - $218.
07 EE & Family - $446.
96 2% Tobacco-Free Discount EE Only - $35.
32 EE & Spouse - $276.
56 EE & Children - $213.
71 EE & Family - $438.
02 4% Wellness Screening & HRA Discount EE Only - $34.
59 EE & Spouse - $270.
92 EE & Children - $209.
36 EE & Family - $429.
08 6% Tobacco-Free AND Wellness Screening & HRA Discount EE Only - $33.
88 EE & Spouse - $265.
27 EE & Children - $204.
99 EE & Family - $420.
14 El Paso County - Narrow Network - University Medical Center (UMC) Plan Options Consumer Driven Health Plan (CDHP) UMC No Discounts EE Only - $5.
70 EE & Spouse - $191.
15 EE & Children - $134.
10 EE & Family - $313.
20 2% Tobacco-Free Discount EE Only - $5.
59 EE & Spouse - $187.
33 EE & Children - $131.
44 EE & Family - $306.
93 4% Wellness Screening & HRA Discount EE Only - $5.
48 EE & Spouse - $183.
51 EE & Children - $128.
75 EE & Family - $300.
67 6% Tobacco-Free AND Wellness Screening & HRA Discount EE Only - $5.
37 EE & Spouse - $179.
68 EE & Children - $126.
07 EE & Family - $294.
40 Core Plan UMC No Discounts EE Only - $38.
04 EE & Spouse - $297.
87 EE & Children - $230.
19 EE & Family - $471.
79 2% Tobacco-Free Discount EE Only - $37.
27 EE & Spouse - $291.
91 EE & Children - $225.
59 EE & Family - $462.
35 4% Wellness Screening & HRA Discount EE Only - $36.
51 EE & Spouse - $285.
96 EE & Children - $220.
99 EE & Family - $452.
92 6% Tobacco-Free AND Wellness Screening & HRA Discount EE Only - $35.
76 EE & Spouse - $280 EE & Children - $216.
39 EE & Family - $443.
48 Vision EE Only - $3.
16 EE
1 - $5.
05 EE & Family - $8.
21 Dental WITH Medical Plan EE Only - $0.
00 EE & Spouse - $13.
63 EE & Children - $27.
25 EE & Family - $40.
88 Dental WITHOUT Medical Plan EE Only - $13.
63 EE & Spouse - $27.
26 EE & Children - $40.
88 EE & Family - $54.
51 Vision EE Only - $3.
16 EE
1 - $5.
05 EE & Family - $8.
21 RETIREMENT Retirement benefits are provided by the Texas County and District Retirement Fund (TCDRS).
Regular employees become a member of TCDRS upon hire.
All regular employees are required to contribute 7% to the retirement fund and the County matches 250% upon eligible retirements.
DEFERRED COMPENSATION Employees may defer earnings, on a pre-tax basis, into a 457 deferred compensation program.
This is an optional program.
LIFE INSURANCE Full-time County employees are provided a basic life insurance benefit of $10,000 life insurance at no cost.
Supplemental coverage is available for additional fees.
LONG-TERM DISABILITY The Long-Term disability program provides 60% of the employees' income when the employee becomes disabled because of an illness, injury or accident for a period above 90 days.
SHORT-TERM DISABILITY The Short-Term disability program provides 60% of the employees' income when the employee becomes disabled because of an illness, injury or accident for a period shorter than 90 days.
RETIREE HEALTH INSURANCE Employees who retire from the County are eligible to continue Health Insurance at the rate set by the El Paso County Risk Pool Board.
EMPLOYEE ASSISTANCE PROGRAM Employees are enrolled in an Employee Assistance Program that provides a variety of counseling services.
SECTION 125 MEDICAL & DEPENDENT CARE PROGRAM The section 125 program is optional for employees and provides a method to pay medical and dependent care expenses on a pre-tax basis.
HEALTHY LIFESTYLE REIMBURSEMENT Reimbursement of $15 per month for 6 months of continuous gym usage.
EDUCATIONAL ASSISTANCE PROGRAM (EdAP) Reimbursement up to $2000 per calendar year for eligible education expenses.
EMPLOYEE FITNESS AND WELLNESS CENTER The Employee Fitness and Wellness Center opened in October 2021 at the County Courthouse.
The cost is $5 per employee per month.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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