El Paso- Benefits Solutions Specialist
An employer is looking for a Benefit Solutions Specialist in the El Paso, TX area.
Responsibilities include:
Serves as primary point relationship owner for assigned clients, including Benefits Administration and Annual Enrollment.
Coordinates and manages Benefits Administration and Annual Enrollment tasks, including coordination with back-office and off-shore teams to supplement execution of tasks/activities.
Supports configuration and maintenance of proprietary system and other products as it relates to Benefits.
Secures / updates / confirms appropriate information / materials from enrollment-related internal and external sources (e.
g.
, brokers, carrier account managers, client leadership, etc.
) to support the configuration of the application and associated integration/connections resulting in a successful annual enrollment event.
Manages activities within the project management tool related to the analysis and preparation for the enrollment process, including required system/profile/information gathering, requirements analysis, system updates, quality testing, data migration, and resulting deliverables.
Provides Benefits expertise.
Manages, monitors data flow and integration including carrier connections, payroll and/or processes manual carrier updates.
Works in conjunction with various team members to resolves errors, issues timely and accurately.
Escalates failures appropriately and escalates programmatic issues to appropriate team members, connections development teams, carriers or other third parties as appropriate.
Researches and resolves issues identified through routine audits.
Research and resolve complex employee benefit problems and questions.
Coordinates with other business unit associates.
Works with benefit providers to support client benefits administration, resolve eligibility, vendor invoicing and claims issues.
Coordinates with back office the audits, reconciliation and other processes that govern the regular deliverables such as vendor invoices, QA, transaction processing Provides service support related to the administration of health & welfare benefit programs to the client and internal business partners & service team via phone, CRM, email or in person, regarding standard or client operating procedure, best practice/business process, the resolution of participant benefit plan, insurance provider, product and/or other client problems.
Coordinates communication with appropriate comprehensive benefits, internal business partners or third-party resources to expedite responses to critical process, operating, client or participant situations.
Utilizes extensive benefits/product/process experience to identify issues, troubleshoot client or service team problems and assist with a resolution.
This would include but not be limited to issues related to participant coverage, administrative processes, compliance, carrier connections, payroll, and WFN functionality.
Continually upgrades knowledge and skill base relating to health & welfare benefit programs including compliance, standard operating procedures, administrative practices and process, product and other products as applicable to increase proficiency in a support capacity.
May champion and/or assist in assessing regulatory changes and process impact, process improvement, product or other service application rollouts, and service training.
Acts as a Liaison between the service center, relationship manager, and the client to explain benefits related processes.
Proactively works to identify problems and offer solutions to improve the internal operation and administration of the plans.
Takes a proactive approach to establish systematic processes and procedures that will reduce or eliminate errors Provides consultative benefits support and best practices to assigned client book of business.
Manages the workflow (both manual and electronic) to ensure that benefits transactions are accurately processed Minimum Requirements 2 Years of experience in Client Support or Benefit Administration functions- Strong Account Management experience required Excel experience required.
Must be able to do basic functions including but not limited to, filtering/sorting, and adding/deleting columns.
Critical thinking skills.
Must be able to operate with the big picture in mind and make logical connections in order to identify root-cause of client issues.
Candidates will need to understand what a root-cause analysis is and be able to operate with a root-cause mindset daily- not a bandaid solution.
This role will require candidates to do research and ask the right probing questions in order to identify solutions to client questions and issues.
No transactional approaches- need someone who will think bigger picture and dive deeper with each client as priority.
Ability to take and implement feedback- someone who is coachable is very important in the success of this role.
Effective verbal and written communication skills necessary as well as interpersonal and conflict management skills.
Must demonstrate an ability to work effectively in reactive situations.
Strong ability to multitask and pivot in a fast paced environment.
Candidates who are regimented or need a checklist to follow will struggle in the role.
Ability to think on feet is critical.
Excellent interpersonal and telephone skills, effective time management skills, and demonstrated client conflict resolution skills necessary.
Desired Skills SHRM, FPC, GBA, CEBS, and/or CHRS (ACA) preferred Payroll, Benefits, HRIS & project coordination experience a plus.
Basic knowledge of enterprise PR & H&W products and a proven proficiency of navigating the organization (or other) to resolve client requests required preferred.
Recommended Skills Account Management Administration Auditing Business Process Improvement Business Processes Certified Human Resource Specialist Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities include:
Serves as primary point relationship owner for assigned clients, including Benefits Administration and Annual Enrollment.
Coordinates and manages Benefits Administration and Annual Enrollment tasks, including coordination with back-office and off-shore teams to supplement execution of tasks/activities.
Supports configuration and maintenance of proprietary system and other products as it relates to Benefits.
Secures / updates / confirms appropriate information / materials from enrollment-related internal and external sources (e.
g.
, brokers, carrier account managers, client leadership, etc.
) to support the configuration of the application and associated integration/connections resulting in a successful annual enrollment event.
Manages activities within the project management tool related to the analysis and preparation for the enrollment process, including required system/profile/information gathering, requirements analysis, system updates, quality testing, data migration, and resulting deliverables.
Provides Benefits expertise.
Manages, monitors data flow and integration including carrier connections, payroll and/or processes manual carrier updates.
Works in conjunction with various team members to resolves errors, issues timely and accurately.
Escalates failures appropriately and escalates programmatic issues to appropriate team members, connections development teams, carriers or other third parties as appropriate.
Researches and resolves issues identified through routine audits.
Research and resolve complex employee benefit problems and questions.
Coordinates with other business unit associates.
Works with benefit providers to support client benefits administration, resolve eligibility, vendor invoicing and claims issues.
Coordinates with back office the audits, reconciliation and other processes that govern the regular deliverables such as vendor invoices, QA, transaction processing Provides service support related to the administration of health & welfare benefit programs to the client and internal business partners & service team via phone, CRM, email or in person, regarding standard or client operating procedure, best practice/business process, the resolution of participant benefit plan, insurance provider, product and/or other client problems.
Coordinates communication with appropriate comprehensive benefits, internal business partners or third-party resources to expedite responses to critical process, operating, client or participant situations.
Utilizes extensive benefits/product/process experience to identify issues, troubleshoot client or service team problems and assist with a resolution.
This would include but not be limited to issues related to participant coverage, administrative processes, compliance, carrier connections, payroll, and WFN functionality.
Continually upgrades knowledge and skill base relating to health & welfare benefit programs including compliance, standard operating procedures, administrative practices and process, product and other products as applicable to increase proficiency in a support capacity.
May champion and/or assist in assessing regulatory changes and process impact, process improvement, product or other service application rollouts, and service training.
Acts as a Liaison between the service center, relationship manager, and the client to explain benefits related processes.
Proactively works to identify problems and offer solutions to improve the internal operation and administration of the plans.
Takes a proactive approach to establish systematic processes and procedures that will reduce or eliminate errors Provides consultative benefits support and best practices to assigned client book of business.
Manages the workflow (both manual and electronic) to ensure that benefits transactions are accurately processed Minimum Requirements 2 Years of experience in Client Support or Benefit Administration functions- Strong Account Management experience required Excel experience required.
Must be able to do basic functions including but not limited to, filtering/sorting, and adding/deleting columns.
Critical thinking skills.
Must be able to operate with the big picture in mind and make logical connections in order to identify root-cause of client issues.
Candidates will need to understand what a root-cause analysis is and be able to operate with a root-cause mindset daily- not a bandaid solution.
This role will require candidates to do research and ask the right probing questions in order to identify solutions to client questions and issues.
No transactional approaches- need someone who will think bigger picture and dive deeper with each client as priority.
Ability to take and implement feedback- someone who is coachable is very important in the success of this role.
Effective verbal and written communication skills necessary as well as interpersonal and conflict management skills.
Must demonstrate an ability to work effectively in reactive situations.
Strong ability to multitask and pivot in a fast paced environment.
Candidates who are regimented or need a checklist to follow will struggle in the role.
Ability to think on feet is critical.
Excellent interpersonal and telephone skills, effective time management skills, and demonstrated client conflict resolution skills necessary.
Desired Skills SHRM, FPC, GBA, CEBS, and/or CHRS (ACA) preferred Payroll, Benefits, HRIS & project coordination experience a plus.
Basic knowledge of enterprise PR & H&W products and a proven proficiency of navigating the organization (or other) to resolve client requests required preferred.
Recommended Skills Account Management Administration Auditing Business Process Improvement Business Processes Certified Human Resource Specialist Estimated Salary: $20 to $28 per hour based on qualifications.
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